& Delivery Policy

Last updated on: 17th September, 2026

How Do Order Windows Work?

Products purchased through a KCS Order Window are made specifically for your club, school, team or organization.

Each Order Window has a set opening and closing date. Orders must be placed while the relevant Order Window is open.

As products are bespoke and production times can differ, please check the information displayed on your Order Window or individual product page for the estimated production timeframe that applies to your product.

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When Will My Order Be Produced?

Once an Order Window closes, orders from that window are prepared for production.

As KCS Order Window garments are bespoke and made specifically for the relevant club, school, team or organization, production lead times vary depending on the product.

The estimated production time applicable to your product will be clearly displayed on
the relevant Order Window or product listing.

Please note that the production timeframe for an Order Window may be calculated from the closing date of the Order Window, rather than the date you personally placed your order.

This means that placing an order earlier within the Order Window does not necessarily mean your product will be produced earlier.

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Production Lead Times

There is no single production lead time that applies to every KCS Order Window product.

Different garments and products have different production requirements, so customers should always refer to the estimated lead time provided on the relevant Order Window or individual product page.

Production lead times refer to the time required to produce your order and do not include courier delivery time after dispatch.

During particularly busy production periods, estimated lead times may be subject to
change. Where there is an update relating to your order, we will communicate this to
you.

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Delivery After Dispatch

Once your order has been completed and dispatched from KCS, the following estimated courier delivery times apply:

Republic of Ireland: 3–5 working days.
Northern Ireland & United Kingdom: 5–10 working days.
Europe: 10–15 working days.
Rest of the World: 15–20 working days.

Please remember that these are delivery times after dispatch and are separate from
the production lead time displayed on your Order Window or product page.
Delivery times are estimates and may occasionally be affected by courier delays,
customs processing, weather or other circumstances outside of KCS's control.

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Made-to-Order & Personalised Products

Products available through KCS Order Windows are bespoke, personalised or made specifically for your club, school, team or organisation.

Depending on the product, customisation may include:

• Club, school or organisation crests.
• Bespoke colours and designs.
• Sponsor logos.
• Initials.
• Names.
• Player numbers.
• Custom printing or embroidery.
• Other bespoke specifications

Please check your product, size and personalization details carefully before completing your order.

Once an Order Window has closed and an order has entered production, personalised
or made-to-order products cannot normally be cancelled or amended.

Due to the bespoke nature of these products, we cannot offer a standard refund or exchange for a change of mind, incorrect size selection or incorrect personalization
details supplied by the customer.

This does not affect your statutory rights where an item is faulty, damaged, not as described or where KCS has made an error with your order.

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Order Window Closing Dates

All orders must be placed before the closing date displayed on the relevant Order Window.

Once an Order Window has closed, products from that window will no longer be available to purchase unless the Order Window is subsequently reopened.

We recommend checking all order details carefully and completing your purchase
before the advertised closing date.

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Tracking Your Order

Once your order has been completed and dispatched, you will receive tracking information by email and/or text where tracking is available.

Tracking information will only become available after your order has completed
production and has been dispatched.

If your order has not yet been dispatched, please check the estimated production
timeframe shown on your Order Window or product listing.

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Order Confirmation

Once you have successfully placed your order, you will receive an order confirmation
email containing the details of your purchase.

Please check your confirmation carefully, particularly your:

Product • Size • Quantity • Name • Initials • Number • Personalisation

Your order confirmation confirms that we have received your order. It does not mean
that your made-to-order products have been produced or dispatched. You will receive further notification once your order has been dispatched.

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Need Help With Your Order?

If you have a question about an existing KCS Order Window order, please contact our
Customer Service Team at: sales@kcsportswear.ie

Please include your order number and the name of your club, school, team or
organization when contacting us so that we can assist you as quickly as possible.