Shipping policy

How long before I receive my order?

Many of our products are being manufactured to order. We plan to ship you items within 5 business days following date of purchase.

Ireland: Delivery within 3-5 working days after dispatch. Please allow extra time on bespoke items. Bespoke items vary in lead time, anywhere from 15 / 20 days on smaller orders to 5 weeks on bulk orders. 

Northern Ireland &  United Kingdom: Delivery within 5-10 working days after dispatch.

Europe: Delivery within 10-15 days after dispatch. 

Rest of the World: Delivery within 15-20 days after dispatch. Please read our Covid 19 shipping policy for up to date shipping status during the global pandemic.  

All orders are dispatched by DPD or DHL. Delivery costs vary depending on weight and dimensions of the package.

Shipping Costs

Where is my order? (Delayed or missing orders)

Please note that we will need to wait 21 days before being able to trace, replace or refund lost items. Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Service Department who will be happy to assist. Please email shop@kcsportswear.ie or phone us on +353 (0) 44 934 5556.

Delivery & Shipping Terms & Conditions

• If your item is in stock it will be dispatched to you within 1-5 working days.

• You will receive an email from us within 24 hours of your order to confirm your order details. You will then receive a follow up email confirming your order has been dispatched. You will also receive email from our courier DPD confirming delivery date and time.

• Normally we keep all the items featured on our site in stock. If however the garment has to be specially made or custom made in any way we would ask that you please allow up to an extra 5 weeks for your order to be dispatched. We will notify you as your order progresses with any update on delivery time.

• This will apply to garments that are customised in our embroidery and print departments to satisfy the demand for club crests, players initials, custom printed details, player numbers and any other specific details.

• Please note that we cannot exchange or refund any of the following personalised items: club items, jerseys with names; and jerseys that are player fit, long sleeved and numbered.

 

Personalised / Made to Order goods

If a garment has to be specially made, customised or personalised in any way please allow up extra time for your order to be dispatched. Lead time will be clearly indicated on product listing. Some personalised products may take up to 5 weeks to be dispatched. By purchasing product, you automatically declare that you have understood the conditions of purchasing personalised products. Lead time may vary during busy stage of production. We will notify you as your order progresses with any update on delivery time.

Once an order has been placed for personalised garments or products, the order cannot be cancelled or amended. 

Please note, we are unable to offer a refund or exchange on: all jerseys personalised with a name, number, long sleeves, player fit and any personalised or made to order goods NB: This includes all club shop items.

Personalised garments include:

• All leisurewear / club gear with a club crest and or initials

• Garment or product with initials, names etc. printed or embroidered onto the product.

 

Order Tracking

We use a courier service provided by DPD or DHL.

Orders in the Republic of Ireland and Northern Ireland are delivered by DPD  who will send a tracking link to you via text on the day of delivery.  The link will take you to their website where you can monitor the progress of your order delivery. Full tracking details will be sent by email after the order is dispatched and your order can be tracked via https://dpd.ie 

If your order has not yet been dispatched you can check on the status of your order with us any time by contacting us directly by email shop@kcsportswear.ie  or phone us on +353 (0) 44 934 5556.

Order Confirmation

Once you have placed your order you will be presented with an order confirmation screen detailing your purchases, the cost and delivery options. At this time, you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been processed. Once we have processed your order you will receive a second email from us detailing your purchase/s and confirming that your order has been processed.